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Cindy Koehler Consulting

After more than thirty-five years in the insurance and reinsurance industry, I've decided to focus my work on resolving disputes and helping carriers, risk managers and counsel navigate the claims resolution and valuation process

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Cindy Koehler

Arbitrator, Mediator, Expert Witness, Insurance Consultant

Mobile Phone:

646-877-1063

Email:

Address:

Newton, Massachusetts

ABOUT CINDY

Cindy is an ARIAS-US certified arbitrator, mediator, expert witness and insurance/trial consultant with 35+ years of insurance and reinsurance experience. From private practitioner to C-suite executive, Cindy has extensive insurance coverage and claims resolution experience globally, handling and managing complex and multi-jurisdictional litigation and disputes of all forms, including arbitrations, mediations, bad faith litigation, and commercial and personal lines disputes in all P&C lines of business.

Fresh off her roles at AIG as Chief Claims Officer, North America, General Insurance, and as Chairperson of the ARIAS-US Board of Directors, Cindy has exceptional leadership and management skills as well as a proven track record in business development, customer service, trial strategy, risk management and crisis communication. She is well known and respected in the insurance and reinsurance industry, and is often a featured speaker at industry gatherings.

Most important, however, is what Cindy stands for -- integrity, reliability and trust.  Cindy is known for saying what she means and doing what she says she will do; for communicating honestly, directly and respectfully; and for her consistent commitment to principles of fairness, transparency and authenticity.  She prides herself on demonstrating strong leadership, having a sense of humor and perspective, and being a good mentor to rising professionals making their way in the world of insurance and dispute resolution. 

EXPERIENCE

2019-2023

Chief Claims Officer, North America, General Insurance

AIG

Lead a team of as many as 2600+ professionals across 65 offices handling claims throughout North America in all personal and commercial lines of business.  Senior claims contact for underwriting, finance, reinsurance, actuarial, distribution, marketing, and legal departments

2016-2019

Senior Vice President and Global Practice Leader, Casualty Claims

2001-2016

Vice President, Assistant General Counsel, Head of Complex & Emerging Risks Legal Department

XL Catlin

Managed global team of highly experienced practice leaders overseeing complex claims across all commercial casualty products, with focus on driving technical consistency, best practices, accurate and timely reserving and superior claims outcomes.  Responsibility for strategic oversight of all Casualty trials, arbitrations and other disputes in US, UK, APAC and EMEA

Liberty Mutual Insurance Company

Managed department of 50+ legal professionals handling mass tort claims, complex product liability, asbestos, environmental, molestation, bankruptcy, class actions and other long-tail and latent injury claims. Direct responsibility for all coverage and reinsurance arbitrations, mediations and related litigation 

1999-2001

Senior Legal Counsel

Eastern Casualty Insurance Company

Created in-house legal department for growing Property Casualty Insurer. Responsible for all property and casualty claims litigation, workers compensation liens, commercial transactions, mergers and acquisitions, market conduct examinations, contract negotiation and drafting.  Supervised all administrative and regulatory proceedings involving Eastern Casualty Group companies

1986-2001

Equity Partner - Associate - Summer Associate

Morrison, Mahoney & Miller

Practice concentration in complex insurance coverage and litigation, with emphasis on commercial property and liability claims, fidelity/surety claims, bad faith and bankruptcy matters.  ​First and second chair responsibilities for trials and appeals in federal and state courts in Massachusetts and Maine. Handled all types of alternative dispute resolution proceedings, including Arbitration, Mediation, Reference and Appraisal

EDUCATION

EDUCATION

1987

Juris Doctor Degree

Georgetown University Law Center

Washington, DC

Law Fellow; Special Projects Editor, Georgetown Journal of Law & Technology

1982

Bachelor's Degree

Colby College

Waterville, Maine

Phi Beta Kappa; Laurie F. Peterson Memorial Prize in Government; Goodwin Public Speaking Prize; Charles A. Dana Scholar; Colby College nominee for Harry S. Truman Scholarship; Dean’s List

SERVICES

Arbitrations

Mediations

Expert witness services

Claims audits for insurers, reinsurers and insureds

Early neutral claim valuations assessments

Trial strategy consultations

Claim consultations

Good faith / bad faith assessments

Reserve adequacy assessments

Claim department transformation

Litigation management services

Insurance and reinsurance consulting

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